Tŷ Hafan modernises its network and security with NetSec to enable a faster, safer, cloud‑first future
Tŷ Hafan, one of Wales’ leading children’s hospices, provides specialist care and family support at its hospice and across communities in Wales. As its services expanded, so did the need for a modern, resilient and secure technology foundation.
NetSec partnered with Tŷ Hafan to transform a legacy, under‑documented network into a high‑performance, cloud‑managed platform leveraging extended protection with layered cyber security and 24/7 monitoring. The result is a future‑ready environment, a trusted escalation path, and an empowered internal IT team.
The challenge
Tŷ Hafan’s existing network had evolved organically over time. Core issues included:
Legacy switching leading to performance bottlenecks, reduced visibility, and operational risk.
Security gaps with rising exposure as services scaled and new users and devices joined the environment.
Limited documentation making troubleshooting slower and change control harder during busy operational periods.
An escalating need for cyber resilience, from patch management discipline to proactive threat prevention and round‑the‑clock detection and response.
The hospice needed a trusted partner to assess the current state, design a modernisation roadmap, help choose the right vendors, and support the transition with minimal disruption to critical services.
The solution
NetSec delivered an end‑to‑end programme from audit to ongoing support designed to minimise risk and maximise long‑term value.
Network audit & discovery
A best‑practice health check across switching, wireless, routing, security controls and Internet edge.Modernisation design
A cloud‑managed network architecture to increase performance, resilience, and visibility.Vendor evaluation
A structured assessment balancing performance, feature maturity, cost of ownership, interoperability and supportability.Procurement & build
NetSec handled hardware procurement, vendor evaluation and staging, followed by best practice configuration, testing and migration planning.Ongoing support & escalation
Post‑go‑live, Tŷ Hafan leveraged NetSec support for changes and troubleshooting escalations with clear SLAs and access to senior engineers for complex issues.Cyber security uplift
Building on the new network, we extended the partnership to include patch management, Next‑Gen AV (NGAV) and 24/7 Managed Extended Detection & Response (MXDR) delivering layered protection, continuous threat monitoring and rapid response.Training & documentation
Comprehensive as‑built documentation, runbooks and targeted skills‑transfer sessions ensured the internal team could operate confidently, with NetSec on hand to upskill or advise whenever needed.
The results
Cloud‑managed performance, flexibility and resilience.
100% reduction in ongoing network switching license subscription costs
Network modernisation delivering 5x performance improvement, eliminating previous bottlenecks and improving user experience across critical services.
35% increase in wired capacity now supports higher device density and future expansion.
Operating system and third‑party application patching is fully automated, dramatically reducing manual effort and improving patch compliance.
Proactive visibility with faster response and fix times.
End‑to‑end visibility and proactive alerting before end‑users are aware - cutting noise and reducing MTTA/MTTR.
Cloud based remote administration enabling the IT team to implement network changes securely without complex legacy VPN setups.
“NetSec have been an exceptional partner throughout our infrastructure upgrade project, providing clear communication at every stage and working tirelessly to understand and overcome the challenges we encountered. Myles Peart’s technical expertise, honesty, and reliability meant we always felt informed and supported, and the way NetSec navigated the issues that arose only strengthened the trust and respect at the heart of our working relationship.”
— Adrian Leen, Head of ICT Services and Business Change, Tŷ Hafan Childrens Hospice
This successful collaboration reflects NetSec's approach to supporting third-sector organisations through secure network modernisation, managed IT services in Cardiff and Wales, and proactive cyber security.
