Providing Specialist IT Support for Cathedral Properties’ Diverse Technology Needs
NetSec was approached by Cathedral Properties to provide ongoing specialist IT support with a range of projects and ongoing customer needs. Cathedral Properties serves a range of businesses that use their serviced offices throughout the UK.
The challenge
Cathedral Properties approached us to deliver continuous specialist IT support for a range of projects and ongoing client requirements. The necessary expertise included networking, wireless technologies, servers, unified telephone communications, and video conferencing solutions.
Serving an array of businesses located across their UK sites, it was imperative to equip Cathedral Properties with specialised IT skills, to ensure the seamless operation of their business centres and maintain high levels of customer satisfaction.
“We switched to NetSec for all our IT support recently and have been very pleased with the attentive, friendly, responsive and helpful service.”
The solution
We worked with Cathedral Properties to provide IT support and procurement to enable seamless integration of newly deployed systems to fundamentally improve on customer experience.
We procured and set-up a modern cutting edge video conferencing solution, whilst delivering training sessions to users for ongoing usage
We carried out a deep-dive analysis and produced technical documentation on an existing legacy Cisco on-site UC environment which transitioned into ongoing support and maintenance reducing downtime and increased security
We carried out custom enhancement configuration on an existing Cisco on-site telephone solution to enable customers to use call queuing and forwarding features
We provided Cathedral Properties with the ability to access IT experts by logging tickets through our centralised mobile app and cloud platform to serve the day-to-day IT needs
“Myles and the Netsec team are wonderful to work with, they are professional, friendly and nothing is too much trouble. We are delighted with the service and guidance we continue to receive from Netsec and we would highly recommend their services to anyone looking for I.T solutions.”
The results
Decreased downtime: Cathedral Properties have the ability to access specialist IT resources covering all critical IT and connectivity systems, when they need it the most. Our specialist team proactively identify risks and carry out mitigation actions proactively.
Aligned strategy: Working closely with Cathedral Properties enables our team to understand the direction of the business and advise on smart investments to protect the future.
Cutting edge tech: Through working with Cathedral Properties to understand their KPIs and align suitable technology solutions, they're now able to leverage cutting-edge technology to provide customers with first-class connectivity and communication experiences.
