Customer stories

The Finance Ward streamlined its day-to-day operation and bolstered their cyber security with NetSec IT Support

NetSec was approached by The Finance Ward, a specialist mortgage broker based in Cardiff.  Founded in 2022 The Finance Ward has seen significant growth increasing demand for outsourced IT support to alleviate their team to do what they do best – Helping property investors to raise finance.  

The challenge

We were approached by The Finance Ward to provide a fully outsourced IT support package tailored for the needs of a growing small business. NetSec were tasked with providing security, expertise, procurement, strategy, monitoring, and proactive device support.

The Finance Ward Director said:

"Myles and the team have been excellent with us from the get go - regularly checking in to ensure all systems are running smoothly, if we do have issues they are resolved within 24 hours - highly recommend!"

During the initial analysis, NetSec identified areas where The Finance Ward had been impacted by not having sufficient IT support in place. IT issues were having a disproportionately large impact on day-to-day operations and often would lead to significant unproductivity.

The specific challenges that The Finance Ward faced, which are common IT challenges for small businesses, included lack of device and data security, maintenance, updating systems, and expertise on hand to get systems back online quickly if things went down.

The solution

To address these challenges, The Finance Ward harnessed the benefits of NetSec’s IT Manages Service Support Package.  This included providing accredited and experienced IT engineers available for ongoing support, implementing best-in-class security solutions to protect devices and data from cyber threats, setting up cloud data backups, system health check monitoring, and keeping software up-to-date.

During onboarding our team of experts completed an overhaul of all existing systems and designed a strategy to unify collaboration systems onto a single platform, reducing complexity from five to one single source.

Our wealth of experience in solving the IT problems faced by growing small businesses allowed us to quickly integrate with The Finance Wards team, acting as an internal extension whilst immediately providing the clarity and support they needed.

The results

Partnering with NetSec delivered key benefits for The Finance Ward:

Improved security: NetSec has implemented advanced security solutions that have substantially increased the security of The Finance Ward's devices and data. This has resulted in sensitive financial information being more secure against the increasing risk of cyber-attacks that target firms in the professional services sector. 

Increased efficiencies: The Finance Ward has outsourced its IT infrastructure management and maintenance to NetSec, allowing its team to focus on client services and business growth. With NetSec's engineers monitoring the systems and quickly reacting to downtime, IT-related disruptions have been minimised.

Extended IT team: NetSec has integrated with The Finance Ward's IT team, gaining a deep understanding of their business and objectives. This integration allows NetSec to offer strategic support that extends past basic IT maintenance, providing value that grows with The Finance Ward's expansion.

The Finance Ward Director said:

“Been working with NetSec for some time. Very responsive anytime time we have needed to raise a ticket. Will continue to work with the team, great expertise, and a friendly bunch!”

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