IT Support

Reliable IT Support for London businesses

Expert helpdesk, proactive monitoring, and hands-on troubleshooting from a London-based team that takes IT seriously.

Trusted by leading companies nationwide

What’s included

Straightforward IT support that keeps things running

Helpdesk, device monitoring, password management, cloud backups, and cyber awareness training. Everything a growing business needs to keep its IT running smoothly.

Helpdesk when you need it

Raise a ticket, pick up the phone, or email us. Our support team handles issues quickly so your staff can get back to work.

Monitoring and updates

We keep your devices updated, monitored, and backed up daily. Problems get flagged before your team even notices them.

Room to grow

Start with support and add services as your needs change. Our Managed IT tier is there when you need full security, strategy, and compliance.

Trusted by leaders

IT support that London businesses rely on

We look after the day-to-day IT for businesses across the capital, giving them one less thing to worry about.

Working with NetSec was a pleasure, Myles and the team have a deep understanding of IT and Information Security and onboarded us seamlessly. The ongoing service has been equally excellent.
Built for your setup

Practical IT support that fits around your business

We keep your systems healthy, secure, and supported so your team can focus on the work that matters.

Fast, responsive helpdesk

When something breaks or someone gets stuck, our team picks it up and resolves it. Most issues are dealt with remotely on the same day. If it needs hands-on attention, our London engineers can be on-site quickly.

Works around your existing setup

Whether you run Microsoft 365, Google Workspace, or a mix of both, we support what you already have rather than ripping it out and starting again.

We can act as your entire IT function or sit alongside an internal team to fill gaps in capacity or expertise.

A clear path to more

Our IT Support tier covers the essentials. If your business reaches the point where it needs full cyber security, compliance, and strategic planning, our Managed IT Services tier picks up where support leaves off.

Backed by real results

The track record behind our IT support

Company-wide numbers, measured across every client we support.

100%
of issues resolved
Every ticket raised in the last 12 months has been closed. No unresolved items, no forgotten requests.
2,500+
tickets closed in the last year
Across all clients nationally, resolved through our helpdesk and remote support tools.
99%+
SLA met
Response and resolution targets hit consistently across the board over the past year.
Where to find us

Find us at our London office

Our office in Soho keeps us well connected to businesses across the capital.

Office Address

54 Poland Street
Soho
London
England
W1F 7NJ

Opening Hours

Mon - Fri: 9am to 5pm
Saturday: Closed
Sunday: Closed

Contact

Phone: 02033571115
Email: support@netsec.org.uk
On the ground

IT support from a London-based team

Expert IT support from a team based in central London, with the tools and access to handle most issues remotely and quickly.

Our central London office

Our London team provides expert IT support across the capital, backed by the tools and processes to resolve most issues remotely within hours.

We support small businesses, scale-ups, and larger organisations across London and nationally. From a two-person office to a distributed team across multiple sites, we provide the same level of support and response.

Get in touch with our London team
Got questions?

Frequently asked questions

Common questions from London businesses looking for IT support.

What does your IT Support service include?

Our IT Support tier includes unlimited 9–5 IT and cyber security support, Microsoft 365 and Google Suite management, endpoint protection, update management, data backup, and quarterly reporting.

Can you act as our entire IT department?

Yes. Many of our clients have no internal IT team and rely on us for everything from day-to-day troubleshooting to managing their Microsoft 365 environment.

How quickly do you respond to issues?

We respond to all issues within 15 minutes and resolve within 4 hours on average. For anything that needs hands-on attention, our London-based engineers can be on-hand across the capital quickly.

What if we need more than just support?

Our Fully Managed IT Services plan adds full cyber security, 24/7 endpoint detection, strategic consultancy, Cyber Essentials certification, and compliance-ready InfoSec policies. You can move up when the time is right.

Do you support hybrid and remote teams?

Yes. Our tools and monitoring work regardless of where your team is based. We support businesses with fully remote, hybrid, and office-based setups across London and nationally.

Success stories

How businesses like yours work with NetSec

Real examples of how we support businesses day to day, from onboarding through to ongoing IT management.

See if we are a good fit

A quick call with our London team to understand your setup and see how we can help.